Refund policy

Cancellation, Return & Refund Policy

At Woodsberry, we believe in providing high-quality solid wood furniture and a smooth, transparent shopping experience. Every product is carefully inspected and packed before dispatch. We request our customers to read the following Cancellation, Return & Refund Policy before placing an order.

Customer Support

For any query related to cancellation, return, replacement or refund, please contact us:

Phone / WhatsApp: +91 9649521446, 8529721446
Email: care.mywoodsberry@gmail.com

Business Address:
Ward No. 03, Taranagar, Churu, Rajasthan – 331304

1. Order Cancellation

An order can be cancelled only before it has been dispatched from our warehouse.

Once an order has been dispatched, cancellation may not be possible. If cancellation is accepted as an exception after dispatch, the applicable shipping and return transportation charges may be deducted from the refund amount.

For cancellation requests, please contact our customer support team as soon as possible.

Customized Orders

Orders for customized or made-to-order furniture cannot be cancelled once production has started, as the product is made according to the customer's specific requirements.

Customized products are also not eligible for return or refund unless they are received damaged, defective, incomplete or different from what was ordered.

Sale & Discounted Products

Products purchased during a sale or using a discount/coupon code may have different cancellation and return conditions. Such products may not be eligible for cancellation or return unless the product is received damaged, defective, incomplete or incorrect.

2. 7-Day Return & Replacement Policy

Woodsberry offers a 7-day return policy on eligible products.

Customers can request a return within 7 days from the date of delivery if the product is:

  • Damaged during transit

  • Defective due to a manufacturing issue

  • Incomplete or missing essential parts

  • Different from the product ordered

  • Having a significant finishing or quality issue attributable to manufacturing

The return request must be raised within 7 days of delivery. Requests made after 7 days may not be accepted.

Minor variations in wood grain, colour, texture, knots and natural patterns are not considered defects because solid wood is a natural material and every piece is unique.

3. Damaged Product at the Time of Delivery

Customers are requested to inspect the package and product carefully at the time of delivery.

If the outer packaging is visibly damaged or tampered with, please mention the same to the delivery person before accepting the shipment, wherever possible.

In case the product is received damaged:

  1. Take clear photographs and videos of the package before opening it.

  2. Take photographs/videos of the product and the damage after opening it.

  3. Contact Woodsberry customer support within 24 hours of delivery.

  4. Share the required photographs/videos and order details with us.

Early reporting helps us process the claim quickly with our logistics partners.

4. Conditions for Return

To be eligible for a return:

  • The return request must be raised within 7 days of delivery.

  • The product must be unused and in its original condition.

  • The product should not have been modified or repaired.

  • All parts, accessories and hardware supplied with the product must be included.

  • The product should be properly packed for return transportation.

  • The original invoice/order details should be available wherever applicable.

Products that have been damaged after delivery due to misuse, negligence, shifting, improper handling or incorrect assembly may not be eligible for return.

5. Customized Furniture

Customized and made-to-order furniture is manufactured according to the specifications provided by the customer.

Therefore:

Customized orders cannot be returned or cancelled after production has started, unless the product has a manufacturing defect, is damaged in transit, is incomplete or is different from the confirmed order specifications.

Before production, customers are requested to carefully confirm dimensions, colour/finish, design and other customization requirements.

6. Replacement Policy

If a product is received damaged, defective, incomplete or incorrect and the claim is approved by Woodsberry, we may provide a replacement or arrange the appropriate resolution.

Replacement will depend on product availability and the nature of the issue.

If the same product is unavailable, Woodsberry may provide an alternative resolution, including a refund where applicable.

7. Refund Policy

Refunds will be processed only after the return/claim has been reviewed and approved by Woodsberry.

Where a refund is applicable, the refund will generally be initiated within 7–10 business days after approval or after the returned product has been received and inspected, as applicable.

The actual time taken for the amount to reflect in the customer's account may depend on the bank, card issuer or payment gateway.

Refunds will normally be made to the original payment method used for the order.

Shipping, transportation or other applicable charges may be deducted where the return/cancellation is due to reasons other than a manufacturing defect, transit damage or an incorrect product supplied by Woodsberry.

8. Situations Where Return/Replacement May Not Be Accepted

A return or replacement request may be rejected in the following situations:

  • Return request raised after 7 days from delivery.

  • Damage caused by misuse or negligence.

  • Damage caused after delivery.

  • Normal wear and tear.

  • Minor natural variations in solid wood.

  • Minor differences in wood grain, knots, texture or colour.

  • Product modified or repaired by the customer or a third party.

  • Product assembled or handled improperly.

  • Product returned without required parts or accessories.

  • Product returned without adequate packaging where such packaging is required for safe transportation.

  • Customized products where there is no manufacturing defect or error from Woodsberry.

  • Products purchased under special sale/discount conditions where returns are excluded.

9. Natural Characteristics of Solid Wood

Woodsberry primarily deals in solid wood furniture. Natural wood may have variations in:

  • Grain pattern

  • Colour and shade

  • Knots

  • Texture

  • Natural marks

  • Slight dimensional changes due to temperature and humidity

These characteristics are a natural part of real wood and are not considered manufacturing defects.

No two solid wood furniture pieces will look exactly identical.

10. Return Pickup

Once a return is approved, Woodsberry may arrange a reverse pickup through its logistics partner, depending on the customer's location and pickup availability.

In locations where reverse pickup is not available, the customer may be asked to follow an alternative return procedure as communicated by Woodsberry.

The time required for reverse pickup may vary depending on the customer's location and logistics partner.

11. Inspection of Returned Products

Returned products may be inspected by Woodsberry before a replacement or refund is finalized.

The product must be received in the condition required under this policy.

If the product is found to have been damaged after delivery, misused, modified or improperly handled, the return or refund request may be rejected.

12. Important Note

Woodsberry reserves the right to review every return, cancellation and refund request based on the circumstances of the order and the applicable terms of this policy.

Our objective is to provide a fair resolution while protecting both our customers and the integrity of our products.

For any questions regarding cancellation, return, replacement or refund, please contact our customer support team at:

Phone / WhatsApp: +91 8529721446, 9649521446
Email: care.mywoodsberry@gmail.com

Woodsberry
Solid Wood Furniture
Ward No. 03, Taranagar, Churu, Rajasthan – 331304