Shipping policy

Shipping Policy

At Woodsberry, we are committed to delivering your solid wood furniture safely and as quickly as possible. Please read the following Shipping Policy to understand our order processing, dispatch and delivery timelines.

1. Free Shipping

We offer free shipping across India on all eligible orders.

There are no additional standard shipping charges for delivery within India.

For certain remote locations or special delivery requirements, additional charges may apply. If applicable, our team will inform you before dispatch.

2. Order Processing & Dispatch

Our furniture is carefully manufactured, finished, inspected and packed before dispatch.

Regular Orders

Most regular orders are expected to be dispatched within 1–2 weeks, depending on the product, order volume and delivery location.

Customized Orders

Customized and made-to-order furniture generally requires additional production time and is expected to be dispatched within 3–4 weeks.

The exact dispatch timeline may vary depending on the customization requirements and production process.

Possible Delays

In exceptional circumstances, certain orders may take longer than the estimated timeline due to production requirements, availability of materials, transportation issues or other unforeseen circumstances.

If there is a significant delay in your order, Woodsberry will try to keep you informed through your registered contact details.

3. Delivery Timeline

Once your order has been dispatched from our warehouse, delivery within India generally takes approximately 5–10 business days, depending on the delivery location and logistics partner.

Delivery timelines may vary for remote locations, difficult-to-reach areas and certain pin codes.

The estimated delivery time provided by Woodsberry is not a guaranteed delivery date.

4. Shipping Partners

Woodsberry may use different logistics and transportation partners depending on the product, destination and shipment requirements.

Shipping partners may include reputed courier, freight and surface transportation services.

The shipping partner assigned to your order may vary from one order to another.

Once your order is dispatched, tracking details will be shared with you wherever tracking is available.

5. Order Tracking

Once your order has been shipped, Woodsberry may provide you with the tracking details through your registered mobile number, WhatsApp or email.

You can use the tracking information to check the current status of your shipment.

For any assistance regarding your shipment, you can contact our customer support team.

Phone / WhatsApp: +91 8529721446, 9649521446
Email: care.mywoodsberry@gmail.com

6. Packaging & Delivery

All Woodsberry products are carefully packed before dispatch to reduce the risk of damage during transportation.

Furniture may be delivered in suitable protective packaging depending on the product.

Open-box delivery is generally not provided by Woodsberry or its logistics partners.

Customers are requested to record an unboxing video when opening the package, especially for high-value furniture. This may be helpful in case a transit-damage claim needs to be raised.

7. Delivery Delays

Although we make every effort to deliver your order within the estimated timeline, delivery may sometimes be delayed due to circumstances beyond our control, including:

  • Bad weather conditions

  • Transportation delays

  • Road conditions

  • Natural disasters

  • Strikes or transportation disruptions

  • Government restrictions

  • Remote or difficult-to-service locations

  • High seasonal shipping volumes

  • Other unforeseen circumstances

In such cases, the actual delivery time may be longer than the estimated timeline.

Woodsberry will make reasonable efforts to assist you and provide updates wherever possible.

8. Delivery Attempt & Customer Availability

Customers are requested to remain available at the provided delivery address when the shipment is out for delivery.

If delivery cannot be completed because the customer is unavailable, provides an incorrect address or does not respond to the delivery partner, additional delivery attempts may take additional time.

Please ensure that your:

  • Name

  • Mobile number

  • Delivery address

  • PIN code

are correct at the time of placing the order.

9. Incorrect or Incomplete Address

Woodsberry is not responsible for delays caused by an incorrect, incomplete or inaccurate shipping address provided by the customer.

If an address needs to be changed after the order has been placed, please contact us as soon as possible.

Once the order has been dispatched, changing the delivery address may not always be possible.

10. Inspection at Delivery

Customers are advised to carefully inspect the outer packaging at the time of delivery.

If the package appears severely damaged or tampered with, please take photographs/videos and contact Woodsberry immediately.

In case of damage to the product, please follow our 7-Day Return & Replacement Policy and report the issue within the specified time.

11. International Shipping

At present, Woodsberry primarily provides shipping within India.

For international shipping enquiries, please contact our customer support team with:

  • Product name

  • Quantity

  • Complete delivery address

  • Contact number

Our team can then check the feasibility, shipping charges, applicable taxes/customs requirements and estimated delivery timeline for the destination country.

International shipping, where available, may be subject to additional charges and destination-country customs regulations.

12. Contact Us

For any questions regarding shipping, dispatch, tracking or delivery, please contact Woodsberry:

Phone / WhatsApp: +91 8529721446, 9649521446
Email: care.mywoodsberry@gmail.com

Woodsberry
Solid Wood Furniture
Ward No. 03, Taranagar, Churu, Rajasthan – 331304